HP LaserJet Enterprise M600 13.BY.XY paper jam / Size Mismatch Repair Los Angeles | Orange County -Ca

SAN BERNARDINO COUNTY
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HP LaserJet Enterprise M600, HP LaserJet Managed E60000 series – A “13.BY.XY paper jam” or “Size Mismatch” message displays on the printer control panel when attempting to print on self-adhesive paper

Issue

A “13.BY.XY paper jam” or “Size Mismatch” error message displays on the printer control panel when attempting to print on self-adhesive paper or on a pressure seal mailer.
In the “13.BY.XY paper jam” error message, the “X” and “Y” characters will be replaced by numeric or alphanumeric values that can be used by call center agents and field technicians to identify the location of the jam. Following are examples of the specific error code that might display on the printer control panel:
  • 13.B9.A1
  • 13.B2.D2

Affected printers

This issue (and the troubleshooting information below) applies to the following printers:
  • HP LaserJet Enterprise M607
  • HP LaserJet Enterprise M608
  • HP LaserJet Enterprise M609
  • HP LaserJet Enterprise MFP M631
  • HP LaserJet Enterprise MFP M632
  • HP LaserJet Enterprise MFP M633
  • HP Color LaserJet Enterprise M652
  • HP Color LaserJet Enterprise M653
  • HP Color LaserJet Enterprise MFP M681
  • HP Color LaserJet Enterprise Flow MFP M682
  • HP LaserJet Managed E60055
  • HP LaserJet Managed E60065
  • HP LaserJet Managed E60075
  • HP LaserJet Managed E60155
  • HP LaserJet Managed E60165
  • HP LaserJet Managed E60175
  • HP LaserJet Managed MFP E62555
  • HP LaserJet Managed MFP E62565
  • HP LaserJet Managed MFP E62575
  • HP Color LaserJet Managed E65050
  • HP Color LaserJet Managed E65060
  • HP Color LaserJet Managed E65150
  • HP Color LaserJet Managed E65160
  • HP Color LaserJet Managed MFP E67550
  • HP Color LaserJet Managed Flow MFP E67560
  • HP Color LaserJet Managed MFP E67650
  • HP Color LaserJet Managed MFP E67660

Cause

This issue is caused by the changes implemented in the design of the registration assembly from a traditional shutter to a wheel.