HP LaserJet Printer Repair Services

Laser Printer Repair Company repairs HP LaserJet Printers, HP Color LaserJet Printer, HP MFP Printers. We Service Los Angeles, Orange County, San Bernardino and Riverside County.

Southern California’s Fast Onsite HP LaserJet Printer Repair & Services

Los Angeles | Orange County | Riverside County | San Bernardino County
Does your HP printer need repair or service? Out of warranty and out of contract Or do you simply need a new HP maintenance kit for your laserjet, color laserjet printer or designjet plotter? Don’t worry, you’re in the right place to have your HP printer and HP Designjet Plotter repaired or serviced by knowledgeable HP Technicians.

HP LaserJet Printer Cleaning

By cleaning your HP laser printers, you’re sure to lengthen your printer’s life and avoid the troubles of printer malfunction caused by not performing the task mentioned. Most printer users tend to search the internet on how-to’s but end up finding complicated steps that’s why in this article, we’re going to show you three ways on how to clean that HP laser printer as easy as a piece of cake.

Cleaning the HP Laser Printer’s surface

When your HP laser printer’s surface gets dusty, you can just wipe it off the top using anti-static wipes or a paper towel, or use a can of compressed air and spray the top, removing the dusts.

Cleaning the Inside of Your HP Laser Printer

On the inside, the same compartment where you place your HP toner cartridges in, simply remove the cartridge then use compressed air to blow any dust particles stuck in the toner tray. If you see any large particles of paper that came from paper jams, pull out the remaining parts of papers before putting the toner cartridge back to its place.

Cleaning the Slot of the Paper Tray

That part can accumulate dusts too, so its better to clean it up as well by first taking out the paper tray then the same as the printer’s surface, you use anti-static wipes, paper towel or compressed air to get the dusts off the printer.

HP Color LaserJet Printer Repair & Service

  • HP Color LaserJet 4700
  • HP Color LaserJet 4700dn
  • HP Color LaserJet 4700dtn
  • HP Color LaserJet 4700n
  • HP Color LaserJet 4700PH+
  • HP Color LaserJet 4730 MFP
  • HP Color LaserJet 4730x MFP
  • HP Color LaserJet 4730xm MFP
  • HP Color LaserJet 4730xs MFP
  • HP Color LaserJet 5500
  • HP Color LaserJet 5500dn
  • HP Color LaserJet 5500dtn
  • HP Color LaserJet 5500hdn
  • HP Color LaserJet 5500n
  • HP Color LaserJet 5550
  • HP Color LaserJet 5550dn
  • HP Color LaserJet 5550dtn
  • HP Color LaserJet 5550hdn
  • HP Color LaserJet 5550n
  • HP Color LaserJet 9500
  • HP Color LaserJet 9500gp
  • HP Color LaserJet 9500hdn
  • HP Color LaserJet 9500MFP
  • HP Color LaserJet 9500n
  • HP Color LaserJet CM4730 MFP
  • HP Color LaserJet CM4730f MFP
  • HP Color LaserJet CM4730fm MFP
  • HP Color LaserJet CM4730fsk MFP
  • HP Color LaserJet CM6030 MFP
  • HP Color LaserJet CM6030f MFP
  • HP Color LaserJet CM6040 MFP
  • HP Color LaserJet CM6040f
  • HP Color LaserJet CM6049f
  • HP Color LaserJet Enterprise CM4540 MFP
  • HP Color LaserJet Enterprise CM4540f MFP
  • HP Color LaserJet Enterprise CM4540fskm MFP
  • HP Color LaserJet Enterprise CP4025dn
  • HP Color LaserJet Enterprise CP4025n
  • HP Color LaserJet Enterprise CP4525dn
  • HP Color LaserJet Enterprise CP4525n
  • HP Color LaserJet Enterprise CP4525xh
  • HP Color LaserJet Enterprise CP5525dn
  • HP Color LaserJet Enterprise CP5525n
  • HP Color LaserJet Enterprise CP5525xh
  • HP Color LaserJet Enterprise Flow M830z
  • HP Color LaserJet Enterprise Flow M880z MFP
  • HP Color LaserJet Enterprise Flow M880z+ MFP
  • HP Color LaserJet Enterprise Flow MFP M577c
  • HP Color LaserJet Enterprise Flow MFP M577z
  • HP Color LaserJet Enterprise Flow MFP M578c
  • HP Color LaserJet Enterprise Flow MFP M578z
  • HP Color LaserJet Enterprise Flow MFP M680z
  • HP Color LaserJet Enterprise Flow MFP M681f
  • HP Color LaserJet Enterprise Flow MFP M681z
  • HP Color LaserJet Enterprise Flow MFP M682z
  • HP Color LaserJet Enterprise Flow MFP M776z
  • HP Color LaserJet Enterprise Flow MFP M776zs
  • HP Color LaserJet Enterprise M455dn
  • HP Color LaserJet Enterprise M552dn
  • HP Color LaserJet Enterprise M553dh
  • HP Color LaserJet Enterprise M553dn
  • HP Color LaserJet Enterprise M553n
  • HP Color LaserJet Enterprise M553x
  • HP Color LaserJet Enterprise M554dn
  • HP Color LaserJet Enterprise M555dn
  • HP Color LaserJet Enterprise M555x
  • HP Color LaserJet Enterprise M651dn
  • HP Color LaserJet Enterprise M651n
  • HP Color LaserJet Enterprise M651xh
  • HP Color LaserJet Enterprise M652dn
  • HP Color LaserJet Enterprise M652n
  • HP Color LaserJet Enterprise M653dh
  • HP Color LaserJet Enterprise M653dn
  • HP Color LaserJet Enterprise M653x
  • HP Color LaserJet Enterprise M750dn
  • HP Color LaserJet Enterprise M750n
  • HP Color LaserJet Enterprise M750xh
  • HP Color LaserJet Enterprise M855dn
  • HP Color LaserJet Enterprise M855x+
  • HP Color LaserJet Enterprise M855xh
  • HP Color LaserJet Enterprise M856dn
  • HP Color LaserJet Enterprise M856x
  • HP Color LaserJet Enterprise MFP M480f
  • HP Color LaserJet Enterprise MFP M577dn
  • HP Color LaserJet Enterprise MFP M577f
  • HP Color LaserJet Enterprise MFP M578dn
  • HP Color LaserJet Enterprise MFP M578f
  • HP Color LaserJet Enterprise MFP M680dn
  • HP Color LaserJet Enterprise MFP M680f
  • HP Color LaserJet Enterprise MFP M681dh
  • HP Color LaserJet Enterprise MFP M681f
  • HP Color LaserJet Enterprise MFP M776dn
  • HP Color LaserJet Managed E55040dw
  • HP Color LaserJet Pro CM1415fn MFP
  • HP Color LaserJet Pro CM1415fnw MFP
  • HP Color LaserJet Pro CP1025
  • HP Color LaserJet Pro CP1025nw
  • HP Color LaserJet Pro CP1525n
  • HP Color LaserJet Pro CP1525nw
  • HP Color LaserJet Pro CP5225dn
  • HP Color LaserJet Pro CP5225n
  • HP Color LaserJet Pro M252dw
  • HP Color LaserJet Pro M252n
  • HP Color LaserJet Pro M254dw
  • HP Color LaserJet Pro M255dw
  • HP Color LaserJet Pro M452dn
  • HP Color LaserJet Pro M452dw
  • HP Color LaserJet Pro M452nw
  • HP Color LaserJet Pro M454dn
  • HP Color LaserJet Pro M454dw
  • HP Color LaserJet Pro MFP M176n
  • HP Color LaserJet Pro MFP M177fw
  • HP Color LaserJet Pro MFP M180nw
  • HP Color LaserJet Pro MFP M182nw
  • HP Color LaserJet Pro MFP M277dw
  • HP Color LaserJet Pro MFP M277n
  • HP Color LaserJet Pro MFP M281cdw
  • HP Color LaserJet Pro MFP M281fdw
  • HP Color LaserJet Pro MFP M283fdw
  • HP Color LaserJet Pro MFP M377dw
  • HP Color LaserJet Pro MFP M476dn
  • HP Color LaserJet Pro MFP M476dw
  • HP Color LaserJet Pro MFP M476nw
  • HP Color LaserJet Pro MFP M477fdn
  • HP Color LaserJet Pro MFP M477fdw
  • HP Color LaserJet Pro MFP M477fnw
  • HP Color LaserJet Pro MFP M479fdn
  • HP Color LaserJet Pro MFP M479fdw
  • HP LaserJet Enterprise 500 Color M551dn
  • HP LaserJet Enterprise 500 Color M551n
  • HP LaserJet Enterprise 500 Color M551xh
  • HP LaserJet Enterprise 500 Color MFP M575dn
  • HP LaserJet Enterprise 500 Color MFP M575f
  • HP LaserJet Enterprise 700 Color M775dn
  • HP LaserJet Enterprise 700 Color M775f
  • HP LaserJet Enterprise 700 Color M775z
  • HP LaserJet Enterprise 700 Color M775z+
  • HP LaserJet Pro 100 Color MFP M175NW
  • HP LaserJet Pro 200 Color M251nw
  • HP LaserJet Pro 200 Color MFP M276nw
  • HP LaserJet Pro 300 Color MFP M375nw
  • HP LaserJet Pro 400 Color M451dn
  • HP LaserJet Pro 400 Color M451dw
  • HP LaserJet Pro 400 Color M451nw
  • HP LaserJet Pro 400 Color MFP M475dn
  • HP LaserJet Pro 400 Color MFP M475dw
  • HP Color LaserJet Enterprise M751dn
  • HP Color LaserJet Enterprise M751n

HP LaserJet Printer Repair & Services

  • HP LaserJet 4200
  • HP LaserJet 4200dtn
  • HP LaserJet 4200dtns
  • HP LaserJet 4250
  • HP LaserJet 4250dtn
  • HP LaserJet 4250n
  • HP LaserJet 4250tn
  • HP LaserJet 4300
  • HP LaserJet 4300dtn
  • HP LaserJet 4300dtns
  • HP LaserJet 4300dtnsl
  • HP LaserJet 4300n
  • HP LaserJet 4300tn
  • HP LaserJet 4345
  • HP LaserJet 4345MFP
  • HP LaserJet 4345x MFP
  • HP LaserJet 4345xm MFP
  • HP LaserJet 4345xs MFP
  • HP LaserJet 4350
  • HP LaserJet 4350dtn
  • HP LaserJet 4350dtnsl
  • LaserJet 4350n
  • HP LaserJet 4350tn
  • LaserJet 5100
  • HP LaserJet 5100dtn
  • LaserJet 5100Le
  • HP LaserJet 5100tn
  • LaserJet 5200
  • HP LaserJet 5200dtn
  • LaserJet 5200L
  • HP LaserJet 5200n
  • LaserJet 5200tn
  • HP LaserJet 9000LMFP
  • LaserJet 9040
  • HP LaserJet 9040dn
  • LaserJet 9040MFP
  • HP LaserJet 9040n
  • LaserJet 9050
  • HP LaserJet 9050dn
  • LaserJet 9050MFP
  • HP LaserJet 9050n
  • LaserJet 9055MFP
  • HP LaserJet 9065MFP
  • LaserJet 9085MFP
  • HP LaserJet 9500MFP
  • LaserJet Enterprise 500 MFP M525dn
  • HP LaserJet Enterprise 500 MFP M525f
  • LaserJet Enterprise 600 M601dn
  • HP LaserJet Enterprise 600 M601n
  • LaserJet Enterprise 600 M602dn
  • HP LaserJet Enterprise 600 M602n
  • LaserJet Enterprise 600 M602x
  • HP LaserJet Enterprise 600 M603dn
  • LaserJet Enterprise 600 M603n
  • HP LaserJet Enterprise 600 M603xh
  • LaserJet Enterprise 700 M712dn
  • HP LaserJet Enterprise 700 M712n
  • LaserJet Enterprise 700 M712xh
  • HP LaserJet Enterprise Color Flow MFP M575c
  • LaserJet Enterprise Flow M830z MFP
  • HP LaserJet Enterprise Flow MFP M525c
  • LaserJet Enterprise Flow MFP M527c
  • HP LaserJet Enterprise Flow MFP M527z
  • LaserJet Enterprise Flow MFP M528c
  • HP LaserJet Enterprise Flow MFP M528z
  • LaserJet Enterprise Flow MFP M630z
  • HP LaserJet Enterprise Flow MFP M631h
  • LaserJet Enterprise Flow MFP M632z
  • HP LaserJet Enterprise Flow MFP M633z
  • LaserJet Enterprise Flow MFP M634h
  • HP LaserJet Enterprise Flow MFP M635z
  • LaserJet Enterprise M406dn
  • HP LaserJet Enterprise M4555 MFP
  • LaserJet Enterprise M4555f MFP
  • HP LaserJet Enterprise M4555fskm MFP
  • LaserJet Enterprise M4555h MFP
  • HP LaserJet Enterprise M506dn
  • LaserJet Enterprise M506n
  • HP LaserJet Enterprise M506x
  • LaserJet Enterprise M507dn
  • HP LaserJet Enterprise M507dng
  • LaserJet Enterprise M507n
  • HP LaserJet Enterprise M507x
  • LaserJet Enterprise M604dn
  • HP LaserJet Enterprise M604n
  • LaserJet Enterprise M605dh
  • HP LaserJet Enterprise M605dn
  • LaserJet Enterprise M605n
  • HP LaserJet Enterprise M605x
  • LaserJet Enterprise M606dn
  • HP LaserJet Enterprise M606x
  • LaserJet Enterprise M607dn
  • HP LaserJet Enterprise M607n
  • LaserJet Enterprise M608dn
  • HP LaserJet Enterprise M608n
  • LaserJet Enterprise M608x
  • HP LaserJet Enterprise M609dh
  • LaserJet Enterprise M609dn
  • HP LaserJet Enterprise M609x
  • LaserJet Enterprise M610dn
  • HP LaserJet Enterprise M611dn
  • LaserJet Enterprise M611x
  • HP LaserJet Enterprise M612dn
  • LaserJet Enterprise M612x
  • HP LaserJet Enterprise M806dn
  • LaserJet Enterprise M806x+
  • HP LaserJet Enterprise MFP M430f
  • LaserJet Enterprise MFP M527dn
  • HP LaserJet Enterprise MFP M527f
  • LaserJet Enterprise MFP M528dn
  • HP LaserJet Enterprise MFP M528f
  • LaserJet Enterprise MFP M630f
  • LaserJet Enterprise MFP M630h
  • LaserJet Enterprise MFP M631dn
  • LaserJet Enterprise MFP M631z
  • LaserJet Enterprise MFP M632fht
  • LaserJet Enterprise MFP M632h
  • LaserJet Enterprise MFP M633fh
  • LaserJet Enterprise MFP M634z
  • LaserJet Enterprise MFP M635fht
  • LaserJet Enterprise MFP M635h
  • LaserJet Enterprise MFP M636fh
  • LaserJet Enterprise MFP M725dn
  • LaserJet Enterprise MFP M725f
  • LaserJet Enterprise MFP M725z
  • LaserJet Enterprise MFP M725z+
  • LaserJet Enterprise P3015
  • LaserJet Enterprise P3015d
  • LaserJet Enterprise P3015dn
  • LaserJet Enterprise P3015n
  • LaserJet Enterprise P3015x
  • LaserJet M1005MFP
  • LaserJet M1319f
  • LaserJet M1522n
  • LaserJet M1522nf
  • LaserJet M209dw
  • LaserJet M209dwe
  • LaserJet M2727nf MFP
  • LaserJet M2727nfs MFP
  • LaserJet M3027
  • LaserJet M3027 MFP
  • LaserJet M3027x MFP
  • LaserJet M3035 MFP
  • LaserJet M3035xs MFP
  • LaserJet M4345
  • LaserJet M4345MFP
  • LaserJet M4345x
  • LaserJet M4345xm
  • LaserJet M4345xs
  • LaserJet M5025 MFP
  • LaserJet M5035 MFP
  • LaserJet M5035x MFP
  • LaserJet M5035xs MFP
  • LaserJet M9040
  • LaserJet M9050MFP
  • LaserJet M9059 MFP
  • LaserJet MFP M234dw
  • LaserJet MFP M234dwe
  • LaserJet MFP M234sdw
  • LaserJet MFP M234sdwe
  • LaserJet P4014
  • LaserJet P4014dn
  • LaserJet P4014n
  • LaserJet P4015dn
  • LaserJet P4015n
  • LaserJet P4015tn
  • LaserJet P4015x
  • LaserJet P4515n
  • LaserJet P4515tn
  • LaserJet P4515x
  • LaserJet P4515xm
  • LaserJet Pro 400 M401dn
  • LaserJet Pro 400 M401dne
  • LaserJet Pro 400 M401dw
  • LaserJet Pro 400 M401n
  • LaserJet Pro 400 MFP M425dn
  • LaserJet Pro 500 Color MFP M570dn
  • LaserJet Pro M402dn
  • LaserJet Pro M402dne
  • LaserJet Pro M402dw
  • LaserJet Pro M402n
  • LaserJet Pro M403d
  • LaserJet Pro M403dn
  • LaserJet Pro M403dw
  • LaserJet Pro M403n
  • LaserJet Pro M404dn
  • LaserJet Pro M404dw
  • LaserJet Pro M404n
  • LaserJet Pro M501dn
  • LaserJet Pro M501n
  • LaserJet Pro MFP M426dw
  • LaserJet Pro MFP M426fdn
  • LaserJet Pro MFP M426fdw
  • LaserJet Pro MFP M427dw
  • LaserJet Pro MFP M427fdn
  • LaserJet Pro MFP M427fdw
  • LaserJet Pro MFP M428fdn
  • LaserJet Pro MFP M428fdw
  • LaserJet Pro MFP M521dn

HP LaserJet Managed Printer Repair & Service

  • HP Color LaserJet Managed MFP E77822dn
  • HP Color LaserJet Managed Flow MFP E77822z
  • HP Color LaserJet Managed MFP E77825dn
  • HP Color LaserJet Managed Flow MFP E77825z
  • HP Color LaserJet Managed MFP E77830dn
  • HP Color LaserJet Managed Flow MFP E77830z
  • HP Color LaserJet Managed MFP E87640dn
  • HP Color LaserJet Managed Flow MFP E87640z
  • HP Color LaserJet Managed MFP E87650dn
  • HP Color LaserJet Managed Flow MFP E87650z
  • HP Color LaserJet Managed MFP E87660dn
  • HP Color LaserJet Managed Flow MFP E87660
  • HP Color LaserJet Managed MFP E67650
  • HP Color LaserJet Managed Flow E67660
  • HP Color LaserJet Managed Flow MFP E77825z
  • HP Color LaserJet Managed Flow MFP M577cm
  • HP Color LaserJet Managed M553dnm
  • HP Color LaserJet Managed M553xm
  • HP Color LaserJet Managed M651dnm
  • HP Color LaserJet Managed M651xhm
  • HP Color LaserJet Managed MFP M577dnm
  • HP Color LaserJet Managed MFP M680dnm
  • HP LaserJet Managed E50145
  • HP LaserJet Managed Flow MFP E52645c
  • HP LaserJet Managed Flow MFP E67560z
  • HP LaserJet Managed Flow MFP E82540z
  • HP LaserJet Managed M506dnm
  • HP LaserJet Managed M506xm
  • HP LaserJet Managed MFP E52645dn
  • HP LaserJet Managed MFP E62555dn
  • HP LaserJet Managed MFP E62655dn
  • HP LaserJet Managed MFP E67550dh
  • HP LaserJet Managed MFP E72525dn
  • HP LaserJet Managed MFP E72530dn
  • HP LaserJet Managed MFP E72535dn
  • HP LaserJet Managed MFP E82540dn
  • HP LaserJet Managed MFP M527cm
  • HP LaserJet Managed MFP M527dnm

HP Color MFP Printer Repair & Service

  • HP CM8050 Color MFP
  • HP CM8060 Color MFP
  • HP Color 9850 MFP
  • HP Color MFP S951dn
  • HP Color MFP S962dn
  • HP Color MFP S970dn

HP LaserJet Error Codes

Message on Printer Display Panel What it means. What to do. Additional comments.
13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
  • Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path.
  • Open and close the top cover to clear the message.
  • Check sensors and flags in the paper path for proper operation.
3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred.
  • Remove jammed media from the specified location.
  • Verify the paper tray is fully closed.
  • Inspect and/or replace the feed and separation rollers.
  • Ensure there is no obstruction in the path, such as a torn piece of paper.
  • Open and close the top cover to clear the message.
  • Check sensors and flags for proper operation.
13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area.
  • Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray.
  • Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated.
  • Replace any defective sensors or flags.
  • Verify the media meets the specifications.
  • Check the pickup feed and separation rollers for unusual wear.  Replace as needed.
  •  Rotate the media in the input tray by 180° and/or turn it over
On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it.
13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer.
  • Check the duplexer and the rear area of the printer for obstructions or damage.
  • Check the duplexer for proper operation. Replace the duplexer if a sensor is defective.
On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure.
13.14 For Laserjet 5si. This error is caused by a defective paper control PCA

Replace paper control PCA.

13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area.
  • Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place.
  • Replace any defective sensors or flags.
  • Ensure the media does not exceed the maximum length.
  • If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad.
  • Verify that the fuser is properly installed.
On NX engines this is an input jam.
13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed.
  • Remove all media in the paper path, and then open and close the top cover.
  • If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags
13.21 DOOR OPEN JAM The top cover was open while printing.
  • Clear the jam and close the top door.
  • If the message persists, check the top door switch for proper operation.
13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser.
  • Check the transfer roller and small media belt to ensure they are operating and can feed print media.
  • Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser.
  • Replace any defective sensors or flags.
  • Turn the media stack over and/ or rotate it by 180° in the input tray.
If still persists - replace fuser, then DC controller.
13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser.
  • Check the paper path for obstructions at the fuser and output/delivery area.
  • Replace any defective sensors or flags.
13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred.
  • Remove jammed media from the specified location.
  • Verify the paper tray is fully closed.
  • Inspect and/or replace the feed and separation rollers.
  • Ensure there is no obstruction in the path, such as a torn piece of paper.
  • Open and close the top cover to clear the message.
  • Check sensors and flags for proper operation
20 INSUFFICIENT MEMORY The printer received more data than can fit in available memory.

You might have tried to transfer too many macros, soft fonts, or complex graphics. Press GO to print the transferred data (some data might be lost). Advise the customer to simplify the print job or install additional memory

21 PAGE TOO COMPLEX The data (dense text, rules, raster or vector graphics) sent to the printer is too complex

Press GO to print the transferred data. (Some data might be lost.) Advise the customer to simplify the print job.

More memory might help.
40 EIO x BAD TRANSMISSION The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.)
  • Press GO to clear the error message and continue printing.
  • Reseat the EIO card in slot [X].
41.3 UNEXPECTED PAPER SIZE The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.
  • Reload the tray with the correct print media size.
  • Ensure that media in the tray is loaded under the front and back tabs.
  • If you are printing from tray 1, verify that the correct paper size is selected in the control panel.
  • If you are printing from tray 2, 3, or 4, verify that the three paper-size adjustments (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make sure the media is under the corner tabs.
  • After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.)
For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit).
41.5 PRINTER ERROR The media reached the PS102 or PS103 sensor too early.
  • This error usually occurs with smooth media, such as transparencies or labels. If the problem persists when using tray 1, load media one sheet at a time. If the problem persists when using trays 3 and 4, replace the feed and separation rollers.
  • Check sensors PS102 and PS103 for proper operation
For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit).
41.x PRINTER ERROR A temporary printing error has occurred.

The page containing the error will automatically be reprinted. If the error persists:

1. Reseat the connections to the laser scanner and then to the engine controller board.

2. Replace the laser scanner.

3. Replace the engine controller board

49.XX PRINTER ERROR A firmware error occurred
  • Press CANCEL JOB to clear the print job from the printer memory.
  • Turn the printer off, and then turn the printer on.
  • Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
  • If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer.
  • Turn the printer off.
  • Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.)
  • Remove all EIO devices from the printer.
  • Turn the printer on.
  • If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
  • Replace a DIMM or EIO device if you determine that it causes the error.
  • Remember to reconnect all cables that connect the printer to the network or computer.
  • If the error persists, replace the firmware DIMM.
  • Replace the formatter.
This error is usually caused by a bad formatter board.